Being comforting decreases patient's pain - Findings show courtesy during blood draws provides 400% benefit

Having blood drawn by a courteous health care provider can really take the sting out of those procedures, suggests a study in 2019 ASA meeting.

In fact, an empathetic provider - one who asks about patients' previous experiences with needles and takes their preferences into account - could make all the difference when it comes to pain management. Patients in the study were 390% more likely to say their pain was well-controlled when the person taking their blood was courteous, the researchers found.

Researchers set out to assess whether more blood draws would increase the pain experience and then determine if health care worker courteousness would ease the discomfort of a higher number of needle sticks.

Researchers analyzed responses from 4,740 adult patients about their experience when they were hospitalized, specifically two questions about pain control and one statement about the courtesy of the person who drew their blood.

For the two pain-related questions, patients answered from 1 (never) to 4 (always). Researchers determined that 3,882 of the 4,740 patients (82%) answered 4 when asked how often the staff did everything they could to help them with their pain and 3,112 (65%) answered 4 when asked how often their pain was well-controlled.

Patients were separately asked to rate the courtesy of the person who took their blood from 1 (very poor) to 5 (very good). Researchers found those who answered 5 were 390% more likely to have rated their pain control as a 4 (the maximum), than those who rated their provider less courteous.